Refund policy

PRIVACY POLICY

Effective Date: 14/06/2026

Website: Medgial

Business Entity: GO2med International ("GO2med International", "Medgial", "Company", "we", "our", or "us")

1. INTRODUCTION

Medgial is the online brand operated by GO2med International. We provide consultancy services to international importers, distributors, traders, manufacturers, and businesses seeking assistance with import procedures, customs requirements, regulatory compliance, documentation preparation, and customs clearance support.

We recognize the importance of protecting your privacy and maintaining the confidentiality of information entrusted to us. This Privacy Policy describes how we collect, use, process, store, disclose, and safeguard your personal information and business information when you visit our website, communicate with us, or use our services.

By accessing our website or engaging our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described herein.

2. INFORMATION WE COLLECT

2.1 Personal Information

We may collect personal information including but not limited to:

  • Full name

  • Email address

  • Telephone number

  • Mobile number

  • Company name

  • Business address

  • Country of residence

  • Job title or position

  • Tax identification details (when required)

  • Billing and payment information

  • Communication preferences

2.2 Business Information

To provide our consultancy services effectively, we may collect business-related information including:

  • Company registration information

  • Import-export business details

  • Product descriptions

  • Product classifications

  • Supplier information

  • Customer information provided for business transactions

  • Trade compliance records

  • Licensing information

  • Regulatory approvals

2.3 Import and Customs Documentation

Our consultancy services may require us to review, process, or advise on documents such as:

  • Commercial invoices

  • Packing lists

  • Bills of lading

  • Airway bills

  • Certificates of origin

  • Import permits

  • Import licenses

  • Product registration certificates

  • Customs declarations

  • Product specifications

  • Material safety documents

  • Testing certificates

  • Compliance certificates

  • Inspection reports

  • Shipping documents

  • Customs correspondence

  • Regulatory filings

  • Other trade-related documentation

2.4 Website Usage Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type

  • Browser version

  • Device information

  • Operating system

  • Referral source

  • Website pages visited

  • Date and time of access

  • Session duration

  • Clickstream data

  • Geographic location data based on IP address

2.5 Cookies and Tracking Technologies

We may use:

  • Cookies

  • Web beacons

  • Analytics tools

  • Session tracking technologies

  • Performance monitoring technologies

These technologies help us improve website performance and user experience.

3. HOW WE COLLECT INFORMATION

Information may be collected when you:

  • Visit our website

  • Complete contact forms

  • Request quotations

  • Subscribe to newsletters

  • Submit documentation for review

  • Contact us by email, phone, or messaging applications

  • Engage consultancy services

  • Participate in surveys or promotional activities

  • Communicate with our representatives

4. PURPOSES OF DATA PROCESSING

We process information for legitimate business purposes including:

Service Delivery

  • Providing import consultancy services

  • Reviewing customs documentation

  • Assessing regulatory requirements

  • Advising on import compliance obligations

  • Assisting with customs clearance preparation

  • Identifying documentation deficiencies

  • Supporting import planning activities

Customer Support

  • Responding to inquiries

  • Managing customer relationships

  • Providing technical assistance

  • Delivering service updates

Business Operations

  • Internal administration

  • Record management

  • Service improvement

  • Quality assurance

  • Performance monitoring

  • Staff training

Legal and Regulatory Compliance

  • Compliance with applicable laws

  • Responding to government requests

  • Protecting legal rights

  • Preventing fraud and misuse

  • Risk management

Marketing and Communication

With your consent where required, we may:

  • Send newsletters

  • Share industry updates

  • Inform you about services

  • Provide educational content

  • Announce new offerings

You may opt out of marketing communications at any time.

5. CONFIDENTIALITY OF CLIENT DOCUMENTS

GO2med International understands that import and customs documents often contain sensitive commercial information.

We treat all client-submitted documents as confidential and implement reasonable measures to protect them from unauthorized access, disclosure, misuse, alteration, or destruction.

Documents submitted to us are used solely for:

  • Consultancy services

  • Documentation review

  • Compliance assessment

  • Customs-related guidance

  • Regulatory support

We do not claim ownership of client documents.

6. LEGAL BASIS FOR PROCESSING

Depending on the applicable jurisdiction, we may process information based on:

  • Performance of a contract

  • Compliance with legal obligations

  • Legitimate business interests

  • Client consent

  • Protection of legal rights

7. DISCLOSURE OF INFORMATION

We do not sell personal information.

Information may be disclosed only when necessary to:

Government Authorities

  • Customs authorities

  • Regulatory agencies

  • Tax authorities

  • Law enforcement agencies

Professional Service Providers

  • Legal advisors

  • Compliance consultants

  • Accountants

  • Auditors

Business Service Providers

  • Website hosting providers

  • Cloud storage providers

  • Communication platforms

  • IT service providers

All third parties are expected to maintain appropriate confidentiality and security standards.

8. INTERNATIONAL DATA TRANSFERS

As Medgial serves international clients, information may be processed, stored, or accessed in countries different from your country of residence.

By using our services, you acknowledge that information may be transferred internationally where necessary for service delivery and business operations.

We take reasonable measures to ensure that transferred information receives appropriate protection.

9. DATA SECURITY

We implement commercially reasonable safeguards including:

  • Secure server infrastructure

  • Access controls

  • Password protection

  • Data encryption where applicable

  • Employee confidentiality obligations

  • Secure document handling procedures

  • Regular security monitoring

Despite our efforts, no system can guarantee absolute security.

10. DATA RETENTION

We retain information only for as long as necessary to:

  • Provide services

  • Maintain business records

  • Comply with legal requirements

  • Resolve disputes

  • Enforce agreements

Retention periods may vary depending on legal, regulatory, and operational requirements.

11. YOUR PRIVACY RIGHTS

Subject to applicable laws, you may have the right to:

  • Access your information

  • Correct inaccurate information

  • Request deletion of information

  • Restrict processing

  • Object to certain processing activities

  • Withdraw consent

  • Request data portability where applicable

Requests may be submitted using the contact details below.

12. CHILDREN'S PRIVACY

Our services are intended for businesses and professionals.

We do not knowingly collect personal information from individuals under the age of 18. If we become aware that such information has been collected, we will take reasonable steps to remove it.

13. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites for informational purposes.

We are not responsible for:

  • Third-party content

  • Privacy practices

  • Security practices

  • Policies of external websites

Users should review the privacy policies of third-party websites independently.

14. COOKIES POLICY

Cookies may be used to:

  • Remember preferences

  • Improve website functionality

  • Analyze website traffic

  • Enhance user experience

  • Support security measures

You may disable cookies through your browser settings; however, some website functions may become unavailable.

15. CHANGES TO THIS PRIVACY POLICY

We reserve the right to update, modify, or revise this Privacy Policy at any time.

Changes become effective immediately upon posting on our website unless otherwise stated.

We encourage users to review this Privacy Policy periodically.

16. CONTACT INFORMATION

For questions, requests, or concerns regarding this Privacy Policy, please contact:

GO2med International
Operating Online as Medgial

Email: [Insert Email Address]

Phone: [Insert Phone Number]

Address: [Insert Registered Business Address]

Website: [Insert Website URL]

17. CONSENT

By accessing the Medgial website, submitting information, or using our consultancy services, you acknowledge that you have read, understood, and agree to this Privacy Policy and the collection, processing, storage, and use of your information as described herein.