Shipping policy

SHIPPING POLICY

Effective Date: 14/06/2026

1. Overview

This Shipping Policy outlines how Medgial, the online platform operated by GO2med International, handles the delivery of services, digital documents, and any physical materials associated with our consultancy and documentation support services.

Our primary services are delivered electronically and do not typically require physical shipping.

2. Digital Service Delivery

Most services provided by Medgial are delivered digitally, including:

  • Import consultancy services

  • Documentation reviews

  • Compliance assessments

  • Customs clearance guidance

  • Regulatory support

  • Advisory reports

  • Trade-related recommendations

Digital deliverables may be provided through:

  • Email communication

  • Secure document sharing platforms

  • Online meetings

  • Electronic reports and recommendations

Delivery timelines may vary depending on the complexity of the project, documentation requirements, and client responsiveness.

3. Processing Time

Upon receipt of all required information and documentation, service requests are typically reviewed and processed within a reasonable business timeframe.

Processing times may vary based on:

  • Scope of work

  • Complexity of import requirements

  • Volume of documentation submitted

  • Regulatory considerations

  • Client response times

Estimated delivery timelines communicated during consultation are for guidance only and are not guaranteed.

4. Physical Document Shipping

In cases where physical documents, reports, certificates, or other materials are required to be shipped, shipping arrangements may be made separately.

Shipping methods may include:

  • Courier services

  • Express delivery services

  • Postal services

  • Freight providers

Shipping costs, if applicable, may be communicated and agreed upon before dispatch.

5. International Deliveries

For international shipments of physical documents or materials:

  • Delivery times vary by destination country.

  • Customs procedures may affect delivery schedules.

  • Import duties, taxes, customs fees, or other government charges are the responsibility of the recipient unless otherwise agreed in writing.

Medgial is not responsible for delays caused by customs authorities or government agencies.

6. Delivery Delays

While we strive to meet estimated timelines, delays may occur due to factors beyond our control, including:

  • Customs inspections

  • Government reviews

  • Regulatory changes

  • Courier delays

  • Public holidays

  • Natural disasters

  • Transportation disruptions

  • Technical issues

Medgial shall not be liable for delays resulting from such circumstances.

7. Incorrect Shipping Information

Clients are responsible for providing accurate shipping and delivery information.

Medgial shall not be responsible for delays, losses, or additional costs resulting from:

  • Incorrect addresses

  • Incomplete recipient information

  • Failure to accept delivery

  • Errors in information provided by the client

Any additional shipping costs arising from incorrect information may be charged to the client.

8. Lost or Damaged Shipments

If a physical shipment is lost or damaged during transit, clients should notify Medgial promptly.

Claims relating to shipping damage or loss may be subject to the policies and procedures of the applicable shipping provider.

Resolution options will be reviewed on a case-by-case basis.

9. Service Availability

Certain services may be subject to geographical, regulatory, or operational limitations.

Medgial reserves the right to decline service requests where delivery is not reasonably feasible or legally permissible.

10. Policy Updates

This Shipping Policy may be updated periodically to reflect changes in business operations, shipping practices, or legal requirements.

Continued use of our services constitutes acceptance of the most current version of this policy.

11. Important Notice

Medgial primarily provides consultancy and documentation support services. Most deliverables are provided electronically and therefore do not require traditional product shipping. Any physical shipment arrangements, where applicable, will be communicated separately as part of the service engagement.