Terms of service

TERMS AND CONDITIONS

Effective Date: 14/06/2026

1. Introduction

Welcome to Medgial, the online platform operated by GO2med International. These Terms and Conditions govern your access to and use of our website, services, content, and consultancy solutions.

By accessing our website or engaging our services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you should discontinue use of our website and services.

2. Services

Medgial provides consultancy and advisory services related to international trade, import procedures, customs requirements, documentation support, regulatory compliance, and customs clearance guidance.

The information provided through our website and services is intended for informational and consultancy purposes only.

3. User Responsibilities

By using our services, you agree to:

  • Provide accurate and complete information.

  • Submit authentic and lawful documentation.

  • Comply with all applicable laws and regulations.

  • Use our website and services only for legitimate business purposes.

  • Refrain from submitting false, misleading, or fraudulent information.

You are solely responsible for the accuracy of information and documents provided to us.

4. No Guarantee of Outcomes

While we strive to provide accurate and professional guidance, Medgial does not guarantee:

  • Customs clearance approvals.

  • Import license approvals.

  • Regulatory approvals.

  • Government authorizations.

  • Commercial success of import transactions.

  • Acceptance of documentation by customs authorities.

Final decisions regarding imports, customs clearance, permits, licenses, and regulatory approvals remain solely with the relevant authorities.

5. Consultancy Nature of Services

Our services are advisory in nature and are based on information available at the time of consultation.

Recommendations and guidance provided by Medgial should not be interpreted as legal, tax, financial, or governmental decisions.

Users are encouraged to seek independent professional advice where appropriate.

6. Intellectual Property

All website content, including but not limited to:

  • Text

  • Graphics

  • Logos

  • Branding

  • Service descriptions

  • Website design

  • Documents created by Medgial

are the intellectual property of GO2med International unless otherwise stated.

No content may be copied, reproduced, distributed, modified, or used for commercial purposes without prior written permission.

7. Confidentiality

Information and documentation shared with Medgial for consultancy purposes will be treated as confidential and used only for providing requested services, business operations, and legal compliance requirements.

Users agree not to disclose proprietary methodologies, reports, recommendations, or materials provided by Medgial without authorization.

8. Payments and Fees

Where applicable, service fees must be paid according to the agreed terms.

Medgial reserves the right to:

  • Modify service pricing.

  • Refuse service where payment obligations are not fulfilled.

  • Suspend services for unpaid invoices.

All fees are subject to applicable taxes unless otherwise stated.

9. Refunds and Cancellations

Refunds and cancellations are governed by our Refund and Cancellation Policy.

By purchasing services, users acknowledge and agree to the applicable refund terms.

10. Third-Party Services

Our website or services may reference third-party providers, logistics companies, customs brokers, regulatory agencies, or external resources.

Medgial is not responsible for:

  • Third-party actions or omissions.

  • Service interruptions.

  • Delays caused by external parties.

  • Information published by third-party websites.

Users engage with third-party services at their own discretion and risk.

11. Limitation of Liability

To the maximum extent permitted by law, Medgial and GO2med International shall not be liable for:

  • Direct losses.

  • Indirect losses.

  • Consequential damages.

  • Business interruption.

  • Loss of profits.

  • Loss of opportunities.

  • Delays in shipments.

  • Customs penalties imposed by authorities.

  • Regulatory decisions made by government agencies.

Users acknowledge that import and customs processes involve factors beyond our control.

12. Indemnification

Users agree to indemnify and hold harmless GO2med International, Medgial, its officers, employees, consultants, and affiliates from any claims, liabilities, damages, losses, costs, or expenses arising from:

  • Violation of these Terms and Conditions.

  • Submission of inaccurate information.

  • Misuse of services.

  • Violation of applicable laws or regulations.

13. Website Availability

We strive to maintain uninterrupted website access; however, we do not guarantee continuous availability.

We may suspend, modify, update, or discontinue any portion of the website or services without prior notice.

14. Prohibited Activities

Users may not:

  • Use the website for unlawful purposes.

  • Attempt unauthorized access to systems or data.

  • Distribute malware or harmful software.

  • Interfere with website functionality.

  • Copy or exploit website content without permission.

  • Engage in fraudulent or deceptive activities.

Violation of these provisions may result in termination of access.

15. Privacy

Use of our website and services is also governed by our Privacy Policy, which explains how information is collected, used, and protected.

16. Force Majeure

Medgial shall not be responsible for delays or failures resulting from circumstances beyond reasonable control, including:

  • Natural disasters

  • Government actions

  • Regulatory changes

  • Labor disputes

  • Cybersecurity incidents

  • Communication failures

  • Transportation disruptions

17. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time.

Updated versions will become effective upon publication on the website. Continued use of the website or services constitutes acceptance of revised terms.

18. Governing Law

These Terms and Conditions shall be governed and interpreted in accordance with the applicable laws governing GO2med International's operations.

Any disputes arising from the use of our website or services shall be subject to the jurisdiction of the competent courts under applicable law.

19. Entire Agreement

These Terms and Conditions, together with any applicable policies published on the website, constitute the entire agreement between users and Medgial regarding the use of the website and services.

If any provision of these Terms is determined to be unenforceable, the remaining provisions shall remain in full force and effect.